Introduction
These Terms of Service ("Terms") govern your use of services provided by Louisville Wildlife Control ("we," "us," or "our"). By using our services, you agree to these Terms. Please read them carefully.
Last Updated: 8/25/2026
Service Overview
Louisville Wildlife Control is a private company providing fee-based wildlife control services. We are not affiliated with any government agency. Our services include:
- Wildlife removal and exclusion
- Urgent wildlife response
- Wildlife management and prevention
Service Agreement
Service Requests
- All services must be scheduled through our office
- Service quotes are provided before work begins
- Emergency response may incur additional fees
- Response times vary based on service type and availability
Fees and Payment
- All services are provided on a fee basis
- Payment is required at time of service
- We accept major credit cards, checks, and electronic payments
- Additional fees may apply for after-hours service
Service Area
- Services available throughout Louisville Metro
- Select surrounding communities covered
- Travel fees may apply outside primary service area
Customer Responsibilities
- Provide accurate information when reporting wildlife issues
- Grant necessary access to property for service
- Keep people away from the service area when instructed
- Pay for services as agreed
- Follow safety instructions from our team
Service Limitations
We cannot provide service in cases involving:
- Law enforcement matters
- Protected species without proper permits
- Locations outside our service area
Liability and Insurance
- We maintain comprehensive business insurance
- Property damage coverage for service-related incidents
- Customer responsible for pre-existing conditions
- Force majeure events excluded from liability
Service Warranty
We stand behind our work and provide warranties for:
- Wildlife exclusion work (1 year)
- Repair materials and workmanship
- Humane handling practices
Warranty excludes:
- New wildlife entries in non-treated areas
- Customer-caused damages
- Acts of nature
Cancellation Policy
- 24-hour notice required for cancellation
- Late cancellations may incur fees
- Emergency services non-cancellable once en route
Dispute Resolution
Any disputes shall be resolved through:
- Direct communication with our office
- Written formal complaint
- Third-party mediation if necessary
- Binding arbitration as last resort
Contact Information
For questions about these Terms, please contact:
