Privacy Policy
How we collect, use, and protect your information
Introduction
This Privacy Policy describes how Louisville Wildlife Control ("we," "us," or "our") collects, uses, and shares information about you when you use our website, services, or interact with us. We respect your privacy and are committed to protecting your personal information.
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Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Contact information (name, address, phone number, email)
- Service request details and descriptions
- Payment information for services rendered
- Communications with our team
- Feedback and testimonials
Information Collected Automatically
Website hosting and embedded service providers may process technical information when you use the site, including:
- Device information (browser type, operating system)
- IP address and location data
- Requests for website pages and embedded service resources
- Referral sources
How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process your service requests
- Communicate with you about services
- Send important notices and updates
- Process payments
- Analyze and improve our website
- Comply with legal obligations
Information Sharing
We may share your information with:
- Service providers who assist in our operations, including SendGrid for delivery of online wildlife reports and WildPipe for booking, customer portal, and embedded service features
- Law enforcement when required by law
- Wildlife welfare organizations when necessary for wildlife care
- Professional advisers (legal, accounting)
We do not sell your personal information to third parties.
Online Forms and Third-Party Services
The wildlife report form sends contact and property information to our team through an email-delivery provider. The website does not promise that an undelivered report has been stored for later follow-up. If delivery cannot be confirmed, call us for assistance.
WildPipe features load third-party resources and may use cookies or other storage for booking and account functionality. Review any privacy information presented within those services. You can contact us by phone or email instead of using the embedded tools.
Do not include passwords, payment-card numbers, or sensitive medical information in the report form. We use submitted information to assess the request, contact you, and arrange service.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with supervisory authorities
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us: